Terms & Conditions

Terms & Conditions

If there will be any delay in despatching your order to you, we will contact you by email to ensure you are kept informed. All UK orders where possible, are sent by next day courier to ensure security and prompt delivery.

Some products may be dispatched direct from the manufacturer and this could take 10 working days. Detailed Terms & Conditions By ordering the Products you are acknowledging that you understand and agree to be bound by the terms and conditions set out below.

General Information Details of the amount, type and price of Products ordered by you are set out in the order form which you submit to us via this web site. The price of each Product stated on the order form is only valid for as long as such price is stated on the order form.

Confirmation of Order We will promptly send you a confirmation email confirming your order. This email will contain order details and the transaction reference number.

Delivery

The Products will be delivered to the address submitted by you as the address for delivery on the order form within 10 days of the day on which you submit the order for such Products to us, but usually within 2/3 working days.

Delivery charges where applicable are shown at the bottom of each product page and can be viewed prior to adding the product to your basket. Carriage charges are to UK Mainland only.

Returns Policy

If the Products arrive in a damaged condition you must inform us by telephone or email immediately and in no circumstances more than 3 days after receipt. We will then promptly arrange for collection and delivery of replacement products.

If we are unable to arrange that the Products are delivered to you within a reasonable time, we will inform you of this and either reimburse any sums paid by you in relation to such Products or, with your agreement, arrange that the

Products are delivered to you by another date. Cancellation Right If you decide within 7 working days (starting on the day after you receive the Products) that you no longer require the Products then you are entitled to cancel the order by sending us notice of such cancellation by email, fax or letter within such 7 working day period.

If we have not despatched your order, we will cancel it and refund your *credit card with the purchase amount less a transaction fee of 10% to cover our costs. If we have already despatched the goods, they must first be returned to us in perfect condition and in full (i.e. you must return the entire order unused and in original packaging). Once we have received the goods back and are satisfied they have not been used, we will refund you *credit card with the purchase amount less our postage and packing costs and less a 10% re-stocking fee.

You are only entitled to cancel the contract if when we receive the Products they are in the exact condition in which they were delivered to you. In the event that you are entitled to a refund please note that such refund will be made by a company cheque. *Paypal refunds will be company cheque. Statutory Rights These terms and conditions, including the cancellation policy, do not affect your statutory rights.